Terms & conditions
The deal, in plain writing.
Everything you need to know about the money-back guarantee and how coaching works, written clearly before we start. No fine print surprises.
Money-back guarantee
Agree the goal. Hit it, or your money back.
I set one clear, measurable goal with you before coaching begins, along with what’s required from both of us. If you hold up your side and the agreed goal isn’t met by the end of your block, you receive a full refund of your coaching fees.
- 01At the start of each coaching block, you and I agree in writing on one specific, measurable goal (the Agreed Goal) and the conditions both of us must meet (the Agreed Conditions).
- 02The Agreed Goal is set to be realistic and achievable within the block through consistent effort.
- 03If, by the end of the coaching block, the Agreed Goal is not met and you have met all of the Agreed Conditions, I will refund the coaching fees you paid for that block in full.
- 04The guarantee covers only the Agreed Goal. It does not cover any other outcome, result, timeframe, or expectation not agreed in writing before coaching began.
- 05Agreed Conditions typically include completing weekly check-ins, following the programmed training and nutrition guidance, logging progress as requested, and communicating openly and honestly.
- 06Refunds are issued to the original payment method within 14 days of the block ending.
- 07The guarantee does not apply if you end the block early, or for any period where the Agreed Conditions were not met.
Coaching terms
How coaching works, and what you’re responsible for.
- Coaching is delivered online and consists of general fitness training and nutrition guidance. It is not medical advice, diagnosis, or treatment, and I am not acting as a medical practitioner.
- You confirm that, where relevant, you have consulted a doctor before starting and that you have disclosed any medical condition, injury, or medication that could affect your training or nutrition.
- You are responsible for your own safety during all training. Stop and seek advice if you experience pain, dizziness, or discomfort.
- Fees, block length, payment schedule, and the Agreed Goal and Conditions are confirmed in writing before coaching begins.
- Either you or I may end the coaching relationship. Refunds outside the money-back guarantee are at my discretion and will be discussed with you directly.
- All programming, documents, and guidance provided are for your personal use and may not be shared, resold, or redistributed.
- Coaching subscriptions are fixed-term commitments. You sign up for a specific phase (4, 8, 12, 26 or 52 weeks) and weekly payments continue until that phase ends.
- 6-month and 12-month plans include a formal review every 12 weeks. At each review, either you or I may end the coaching relationship if the service is not meeting the agreed standard.
- Outside of a 12-week review, if you need to end your subscription early, you can buy out the remaining weeks of your contract at the weekly rate. No partial refunds are issued for mid-phase cancellation outside the review process.
Legal & liability
Protecting what’s said and promised.
Everything I share, recommend, and promise is subject to the terms below. They sit alongside the guarantee and coaching terms above and apply to the whole site.
- Except for the money-back guarantee set out above in relation to an Agreed Goal, nothing on this website, in coaching materials, or in any conversation with me constitutes a promise, guarantee, representation, or warranty of any specific outcome, result, or timeframe.
- Any results, figures, examples, before-and-after comparisons, or testimonials shown or described anywhere on this site are illustrative only and do not represent a promise that you will achieve the same or similar results.
- All guidance, programming, and information is provided in good faith based on my current knowledge and my ongoing review of available research, which continues to evolve. I do not warrant that any information on this site is complete, current, or error-free.
- To the fullest extent permitted by law, St. John Coaching Co. accepts no liability for any loss, injury, damage, or claim arising from your use of this website or your participation in coaching, including any indirect, incidental, or consequential loss.
- Your use of this website and all coaching is at your own risk. You are responsible for seeking independent medical advice before starting any training or nutrition program.
- All content, branding, programming, and materials remain the property of St. John Coaching Co. and may not be reproduced, shared, resold, or redistributed without written permission.
- These terms, together with any Agreed Goal and Agreed Conditions confirmed in writing, represent the entire understanding between you and St. John Coaching Co. and are governed by the laws of Queensland, Australia.
General
- Information on this website is general in nature and is not medical advice. Calorie and macro estimates are starting points only and individual requirements vary.
- Coaching does not treat, cure, or prevent any medical condition.
- Your results depend on your individual circumstances, adherence, and effort, and will vary from those shown or described anywhere on this site.
- These terms may be updated. The version that applied to your coaching block is the one agreed in writing at the start.
Questions about any of this? Start a consultation or email me before you begin.
READY WHEN YOU ARE
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